jeetbet's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to the jeetbet platform. It provides full details on what information we collect about you, how it is used, how long it is retained, and in what circumstances it may be shared with third parties — all as described in this document.

By using jeetbet's website, mobile application or any other service, you are considered to have agreed to this Policy. This Policy supplements our Terms and Conditions and both documents should be read together.

We believe that transparency in data protection is essential to earning user trust. To that end, we ensure security at both the technical and administrative levels. This Policy may be updated at any time, and we will post a notice on the platform when changes take effect.

What Information We Collect

Certain types of information are required for account registration, transaction processing and service improvement on jeetbet. This information falls into two main categories:

2.1 Information You Provide Directly

The following information is collected when you actively use our services:

• Full name and date of birth (for age verification — all activities are for users 21+)
• Mobile number and email address
• National ID card or passport number (where identity verification is required)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket or bank transfer
• Messages and information you provide when contacting the support team

2.2 Automatically Collected Information

Certain technical information is automatically recorded while you use the platform:

• IP address and device identifier information
• Browser type and operating system information
• Session logs — which pages you visited, how long you stayed, which games you played
• Data collected through cookies and similar tracking technologies
• General location information (not precise GPS location)

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, we may collect information about you from trusted third-party sources. Such collection is carried out strictly on a need basis.

Purpose of Data Use

jeetbet uses user information only for specific and lawful purposes. These purposes are described in detail below:

3.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional benefits
• Improving the gaming platform and technical performance
• Providing a personalised experience based on your preferences

3.2 Security and Legal Compliance

• Verifying identity and age (21+ verification)
• Preventing fraud, money laundering and other unlawful activity
• Complying with applicable laws and regulations
• Resolving disputes and handling complaints

3.3 Communication

• Sending important account and transaction notifications
• Providing support via 24/7 live chat and email
• Sending promotional information with your consent

Data Sharing and Disclosure

jeetbet may share your information with the parties listed below in limited and specific circumstances:

4.1 Service Provider Partners

Third-party service providers who assist with payment processing, technical support, game operations and fraud prevention will only receive information necessary to carry out their responsibilities. All such partners are bound by strict data protection obligations.

4.2 Legal Obligations

We may be required to disclose your information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will not disclose any information beyond what the law requires.

4.3 Business Transfers

In the event of a business merger, acquisition or restructuring, user information may be transferred. We will provide advance notice in such circumstances and data protection under this Policy will remain in effect.

4.4 With Your Consent

Outside the cases described above, we will not share your information with any third party without your explicit consent.

Data Security Measures

jeetbet follows the highest industry standards to protect user information. Our security framework operates at both the technical and administrative levels.

5.1 Technical Security

• SSL Encryption: all data transmission on the website and app is encrypted
• Database Encryption: stored sensitive information is held in encrypted form
• Firewalls and intrusion detection systems are operated continuously
• Regular security audits and vulnerability assessments are conducted
• Two-factor identity verification via OTP

5.2 Administrative Security

• Employee access to data is governed by a need-to-know policy
• A trained workforce handles data management
• Protocols exist for rapid response to data breach incidents
• Regular security reviews are conducted

Please note that no method of data transmission over the internet is 100% secure. We make every effort, but no method can be guaranteed to be fully secure.

Cookies and Tracking Technologies

The jeetbet platform uses cookies and similar technologies to provide a better service. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: required for managing login sessions and security; these cannot be disabled
• Functional Cookies: remember your preferences and language settings
• Analytics Cookies: used to understand usage patterns and improve the platform
• Marketing Cookies: help deliver relevant notifications based on your interests (subject to your consent)

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

Data Retention Period

We retain your information only for as long as necessary. The following factors are considered when determining the retention period:

7.1 Information for Active Accounts

All information is retained while your account is active. If you request account closure, we begin the process of deleting your information once verification is complete.

7.2 Legal Retention Obligations

Financial transaction records and identity verification documents must be retained for a set period as required by applicable law. This retention is part of our legal compliance obligations.

7.3 Inactive Accounts

If your account has not been used for an extended period, we will send you a notification. If no response is received within the specified time, your account information will be handled in accordance with our security protocols.

Your Rights and Controls

jeetbet believes every user has the right to maximum control over their own information. You have the following rights:

8.1 Right to Access and Correct Information

You may request to view the information held in your account and to correct any inaccurate information at any time. Contact us via 24/7 live chat or email for assistance.

8.2 Right to Delete Information

You may request deletion of information that falls outside legal retention obligations. We will verify and process this request.

8.3 Right to Object to Data Processing

You may object to marketing communications or specific types of data processing. We will stop the relevant processing based on your objection.

8.4 Right to Data Portability

You may request a copy of your information in a structured, commonly used format.

Contact us to exercise these rights. You can find more information about managing your account on jeetbet's Responsible Gaming page.

Protection of Minors

All jeetbet services are strictly for persons aged 21 and above. We do not collect information from anyone under 21 under any circumstances, and we fully block them from creating an account.

Age verification is mandatory at registration. If we learn that a person under 21 has created an account, that account will be closed immediately and the collected information will be deleted.

International Data Transfer

As jeetbet is an international platform, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are conducted within the applicable legal framework
• The receiving party maintains equivalent protection standards as required by this policy
• Technical safeguards are ensured for data transfers
• Necessary contractual obligations are fulfilled

For details on international data transfers, please contact our support team.

Policy Changes and Updates

jeetbet reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you in the following ways:

• A clear notice will be displayed on the platform
• A message will be sent to your registered email or mobile
• The "Last Updated" date on the policy page will change

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend reviewing this page regularly.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the jeetbet support team. We provide assistance in both Bengali and English.

12.1 Support Channels

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]

12.2 Complaint Handling

After receiving a data protection complaint, we investigate and respond as quickly as possible. For more details, visit our FAQ page.